Shipping policy

Vision Coding Ltd delivers physical products by Royal Mail in the UK and by tracked courier abroad, and digital activations by email. This policy explains how and when your order is sent.

Physical products

  • Dispatch: in-stock orders are dispatched within 1 working day (Monday to Friday, excluding UK public holidays) from our UK stock.
  • Standard: Royal Mail Tracked 48.
  • Express: Royal Mail Tracked 24, at an extra cost shown at checkout.
  • Tracking: we email your tracking number when your order is dispatched.
  • Personalised items: personalised products, such as number plate keyrings, are made to order and dispatched within 2 working days.
  • Pre-orders: if your order includes a pre-order item, we send the whole order together in one parcel once that item arrives. The product page shows when pre-order items are expected to be dispatched.

Worldwide shipping

We ship physical products worldwide. Orders posted outside the UK, the Channel Islands and the Isle of Man are sold and shipped by Global-e, our international partner, as the merchant of record. The price at checkout includes any import duties and taxes (in the US and Canada, any sales tax is shown at checkout), so there is nothing to pay on delivery. These parcels are dispatched within 1 working day by tracked courier, usually FedEx, and usually arrive 3–5 working days after dispatch in the US and Canada, 4–6 in the EU and 5–8 elsewhere. The shipping cost is shown at checkout.

Digital activations

  • Email delivery: activation files and instructions are sent to the email address given at checkout within 24 hours, usually within a few hours, including weekends. Email delivery is available in selected countries; elsewhere we post your activation on a ready-to-use SD card. Activations delivered only online, such as BMW NBTevo and remote activations, are sold only where email delivery is.
  • SD card delivery: the pre-loaded SD card is a physical item and follows the dispatch times above.
  • Remote activations: after you order, we contact you, usually within 1 working day, to book the session.
  • Digital activations in an order that also contains a pre-order item are still emailed straight away.

Delivery problems

Your parcel is our responsibility until it’s delivered to you, or to someone you’ve asked us to deliver it to. If a parcel is lost, stolen or damaged, please email sales@visioncoding.co.uk with your order number and what happened as soon as you can, ideally within 7 days of the expected delivery date, so we can claim from the carrier.

  • Lost items: if a parcel doesn’t arrive, we send a replacement at no extra cost or give you a full refund.
  • Damaged items: send us photos of the damage and we’ll arrange a replacement or a full refund.
  • Stolen items: if a parcel is stolen after it has been delivered, please report the theft to the police; we’ll help with any investigation where we can.

Your responsibilities

Please make sure your delivery address and email address are correct and complete. We can’t be held responsible for delays caused by an incorrect address, or by nobody being available to receive a parcel. For digital orders, please make sure your email address can receive our emails, and check your spam folder.

Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015.

Contact

Questions about delivery: sales@visioncoding.co.uk.