Refund policy

This policy explains when you can cancel an order or return a product, and what happens if something is faulty. It sits alongside your statutory rights, which it never reduces.

Software activations

This covers every activation we sell, whether delivered by email, on a pre-loaded SD card, as a remote session or as a BMW activation code.

  • Before we supply it: if you cancel before we’ve sent your files, posted your SD card or carried out a remote activation, we refund you in full.
  • Once supplied: each activation is prepared for your vehicle’s head unit or VIN and is a one-time, lifetime activation, so it can’t be reused, moved to another car or returned. By ordering you ask us to supply it straight away, and you agree that your 14-day right to cancel ends once we send the files, once you unseal the SD card, or once a remote activation has been carried out.
  • Compatibility: please check compatibility before you order. The product pages explain what each activation needs, and we’ll check your software version for free on WhatsApp (+44 7435 915999). An activation bought for a vehicle it doesn’t suit can’t be refunded once supplied.
  • If something’s wrong: if an activation is faulty or not as described, we’ll fix it, replace it or refund you, as the Consumer Rights Act 2015 provides.

Physical products

This covers adapters, retrofit modules, cables, sockets, antennas, tools, dash cams and air fresheners.

  • Changed your mind? You can cancel within 14 days of the day you receive your order, without giving a reason. Tell us within that time, then send the item back within 14 days of telling us.
  • Your refund: we refund the price you paid, including standard delivery, within 14 days of receiving the item back, or of you showing us you’ve sent it back if that’s sooner. We may reduce the refund if the item has been handled more than you’d need to check it, for example if it has been installed in a car.
  • Return postage: you pay the cost of sending a change-of-mind return back to us.
  • Faulty, damaged or not as described: contact us and we’ll replace or refund it, as the Consumer Rights Act 2015 provides. You have 30 days from delivery to reject a faulty item for a full refund, and we cover the cost of returning it.
  • Warranty: retrofit modules and Carlinkit wireless adapters carry a 12-month warranty, on top of your statutory rights.

Personalised products

Personalised items, such as number plate keyrings, are made to order for you, so they can’t be returned because you’ve changed your mind. If we make a mistake, or the item is faulty, we’ll reprint it or refund you in full. If you spot a typo in your order, contact us straight away: we’ll correct it free of charge if it hasn’t been printed yet.

How to cancel or return

Email sales@visioncoding.co.uk with your order number. You can also use the cancellation form below, but you don’t have to. Then send the item with proof of purchase to:

Vision Coding Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

We don’t offer exchanges. Accepted returns are refunded to your original payment method.

Cancellation form

Complete and return this form only if you wish to cancel the contract.

To Vision Coding Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, sales@visioncoding.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.