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Frequently Asked Questions
What's the difference between Email and SD card?
Your order data for your specified headunit software will be delivered via email within 1 working day. Instructions are included. You will need your own Windows device + spare SD card (between 8-32GB) to carry out the installation. No Macs allowed.
SD card
You will receive a pre-loaded SD card via the post, plus instructions. No Windows device necessary. Choose this option if you have a Mac for example. This is also the easiest option as it will essentially be plug-and-play.
What happens after I order?
We begin preparing your chosen item. Email orders are fulfilled within 24 hours. SD cards and other physical products are typically shipped the next working day.
How do I know if my car is compatible?
Each product page includes compatibility details. If you’re unsure, contact us with your vehicle model and infotainment software version—we’ll confirm for you
What should I do if I didn’t receive my email delivery?
Please check your spam/junk folder first. If it’s still missing after 24 hours, contact us.
What’s your refund policy?
Due to the nature of digital activation and customised SD cards, refunds are only available if the product is faulty or not as described. Full details are on our Refund Policy page.
How can I contact support?
You can reach us anytime via our Contact page or by replying to your order confirmation email. We aim to respond within 24 hours (Monday–Friday).
What are your customer support hours?
Our customer support is available Monday - Friday, 9am to 5pm and on Saturday, 9am to 1pm.
Do activation products void my warranty?
In most cases, yes, your infotainment system's warranty will be voided.