Refund policy

Welcome to Vision Coding. We are committed to clarity and compliance with consumer protection laws in both the United Kingdom and the European Union/EEA. Our services include the provision of custom software, tailored to your specific needs and delivered either via email or on a physical SD card as a one-time consumable. We also supply physical goods to customers in the United Kingdom which would be subject to a standard refund policy in accordance with the Consumer Rights Act 2015.

Refund Policy Overview for Custom Software Services

The following products are subject to this refund policy:

App Connect Activation for VW (Discover Pro)
Apple CarPlay/Android Auto Activation for SEAT
Apple CarPlay/Android Auto Activation for Skoda
Apple CarPlay/Android Auto Activation for Volkswagen
Audi A6 / A7 C7.5 - Apple CarPlay & Android Auto Activation
Audi Q2 / SQ2 / RSQ2 Apple CarPlay & Android Auto Activation
Audi Smartphone Interface Activation for A1, Q3
Porsche PCM4 Apple CarPlay and Android Auto Activation
SEAT Full Link - Apple CarPlay/Android Auto Activation
SEAT Navi Plus Activation - Navigation, Apple CarPlay & Android Auto
Skoda Columbus Activation - Navigation, Apple CarPlay & Android Auto

Due to the bespoke nature of our service and the immediate commencement of its preparation upon order, our refund policy is as follows:

Custom Software Services: By placing an order with us, you acknowledge that the custom service you purchase is made to your specifications. Consequently, preparation begins immediately to meet your specific needs.
One-Time Consumable Digital Content: Upon delivery, whether via email or on a physical SD card, the software is considered a one-time consumable. This means that once the software is delivered and activated or used, it cannot be returned for a refund due to its consumable nature and licensing restrictions.
Exceptions: While refunds are generally not provided for the custom software services we offer, exceptions may apply in cases where the software does not meet the pre-agreed specifications, or is found to be defective. In such instances, please contact us directly for resolution, which may include correction of the software or provision of a replacement.
Statutory Rights: Nothing in our refund policy affects your statutory rights under the Consumer Rights Act 2015 (UK) or the EU Digital Content Directive. If the software is faulty, not as described, or does not fulfill its intended purpose, you may be entitled to a repair, replacement, or refund.

Please note: Our Refund Policy does not cover purchases made in error, including but not limited to, incompatible vehicles. We highly recommend reviewing the product compatibility requirements provided on our website before completing your purchase. If you are unsure about the compatibility or have any questions, please contact our customer support team prior to making a purchase. We are here to help you select the product that best meets your needs.

Cancellations

For applicable cancellations in certain circumstances, we will cancel your order minus a transaction fee of 3%.

Refund Policy Overview For Other Products

For anything not listed above, this policy applies.

Thank you for shopping at Vision Coding. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product for a full refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 14 days.
The product is in its original packaging.
The product isn't used or damaged.
You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

Please contact us via email at sales@visioncoding.co.uk to initiate the returns process.

Send the product with its original packing and the receipt or proof of purchase to:

Vision Coding Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Vision Coding Ltd.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

Restocking fee

For any items returned within 14 days of receipt, we may charge a restocking fee of up to 15% of the price of the order.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@visioncoding.co.uk

Contact Information

For questions, concerns, or clarification regarding our refund policy, or if you believe your situation warrants an exception, please contact us at sales@vision-coding.co.uk

Definitions

Custom Software Services: Refers to software or digital content that is specifically designed, programmed, and/or tailored to meet the unique requirements and specifications provided by the customer. This service begins immediately upon order confirmation and is created to work with specific hardware or software environments as requested by the customer.

One-Time Consumable Digital Content: Digital content (such as software, activation codes, or digital files) that, once delivered and used or activated by the customer, cannot be reused or returned. This includes content delivered via email or downloadable content, as well as software or content delivered on physical media such as an SD card, where the value is in the digital content itself rather than the physical medium.

Statutory Rights: The rights that consumers have under applicable consumer protection laws, including but not limited to the Consumer Rights Act 2015 in the UK and the EU Digital Content Directive in the European Union/EEA. These rights are not affected by the terms and conditions of the refund policy and ensure that consumers are entitled to a certain standard of quality, fitness for purpose, and as described by the goods and services they purchase.

Incompatible Vehicles: Refers to vehicles that do not meet the technical or software requirements necessary for the successful installation and operation of the custom software services or digital content provided by Vision Coding. Compatibility requirements are specified on Vision Coding's website and product descriptions.

Administrative Costs: Expenses incurred by Vision Coding in the processing of orders, cancellations, and refunds, including but not limited to staff time, payment processing fees, and other overheads associated with these activities.

Original Packaging: The packaging in which the product was originally delivered to the customer, which typically includes the box, wrappers, and any internal packaging designed to protect the product during shipment.

Proof of Purchase: Documentation that verifies the customer's purchase of the product from Vision Coding. This may include a sales receipt, order confirmation email, or any other document that clearly shows the product was purchased from Vision Coding.

Application of Terms

These terms are applied within the context of Vision Coding's refund policy to ensure that customers understand their rights, the nature of the products and services offered, and the conditions under which returns and refunds are processed. It's important for customers to review these definitions to fully understand the implications of their purchase decisions, especially regarding custom software services and one-time consumable digital content.